Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

Travel Insured International, a Crum & Forster company, is hiring for an Intern in our Customer Insights Team. 

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Join our dynamic Customer Insights Team, where you will play a crucial role in assisting the Director of Customer Insights with strategic initiatives that enhance the customer experience and business performance. You will gain hands-on experience in data analysis, project management, and cross-functional collaboration. Additionally, you will gain valuable exposure to the insurance industry and how customer insights can drive business success in the travel insurance industry.

What you will do:

• Collaborate with the Director of Customer Insights in support of customer segmentation research.
• Coordinate with external vendors on segmentation data requests to support activation initiatives
• Work closely with multiple TII departments to support customer insight efforts.
• Assist with fielding customer insights requests from stakeholders, providing data-driven insights and recommendations to inform strategic decision-making
• Supporting the establishment of key performance indicators (KPIs), as well as develop and maintain dashboards and reports to track KPIs related to each initiative
• Assist in the design and implementation of customer surveys and other research methodologies to gather additional insights to support the key segmentation activation opportunities
• Assist with analyzing customer feedback and behavioral data to help identify trends and opportunities for improvement as it relates to the key segmentation activation opportunities
• Present findings and recommendations to senior leadership and other key stakeholders
• Chart data in PowerPoint, as needed, to provide insights to key stakeholders
• Other duties as assigned

What YOU will bring to C&F:

• Strong analytical and problem-solving skills
• Ability to work both independently and in a team environment
• Exceptional communications skills, both oral and written 
• Personal concern, interest, pride and accountability in all areas of responsibility
• Ability to effectively handle multiple tasks in a fast-paced environment
• Strong organization and time management skills, with exceptional attention to detail

Requirements:

• Pursuing a bachelor’s degree in business, marketing, statistics/analytics, anthropology or related field from an accredited College/University
• Intermediate level of proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.) required

At C&F you will BELONG:

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area ranges from a minimum of $15/hr. to a maximum of $25/hr. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.