Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Crum & Forster is seeking a dynamic and seasoned Operations Leader to oversee and advance the operational and underwriting support functions within our Executive Lines insurance team. The ideal candidate will be a proven leader with deep expertise in Executive Lines products, a strong understanding of commercial insurance operations, and a passion for driving operational excellence and innovation. This individual will play a critical role in ensuring our operational infrastructure not only supports but accelerates underwriting performance and business growth.  Preference is for someone to be in the NJ/NY area, but can be fully remote.

What you will do for C&F:

• Team Leadership: Lead and manage a team of approximately 12 professionals with varying levels of experience, fostering a culture of learning, innovation, and collaboration.
• Operational Excellence: Oversee underwriting assistants and operational support across all Executive Lines products, ensuring the team is a value-adding resource.
• Process Optimization: Assess current workflows and tools, implement improvements to promote speed, accuracy, and efficiency, and drive continuous improvement initiatives.
• Strategic Partnership: Serve as the operational point of contact for underwriters and senior leadership, anticipating needs and driving proactive solutions.
• Data-Driven Decision Making: Oversee operational performance metrics, analyze trends, and develop action plans to address gaps; leverage technology and data analytics to streamline workflows and improve decision-making.
• Compliance & Quality: Ensure compliance with industry regulations, company policies, and quality standards.
• Digital Transformation: Support and champion digital transformation initiatives, including the adoption of new technologies and agile principles (daily stand-ups, monthly retrospectives, guild participation).
• Training & Development: Design and implement training and upskilling programs to elevate team capabilities, address skill gaps, and prepare for evolving business needs.
• Cross-Functional Collaboration: Partner closely with underwriting, IT, product, and data teams to streamline systems, eliminate redundancies, and enhance reporting and tracking.
• Resource Management: Manage budgets, resources, and vendor relationships to maximize operational efficiency.
• Strategic Insight: Bring data-driven, experience-informed recommendations to operational meetings and align operational strategies with organizational goals.

What you will bring to C&F:

• Bachelor’s degree; RPLU a plus
• 5+ years of experience in operations management within commercial insurance, with a strong preference for executive or financial lines
• Experience with operational tools, workflows, and technology platforms used in commercial insurance
• Strong knowledge of Executive Lines products such as D&O, EPL, Fiduciary, Crime, and E&O, as well as underwriting and claims processes
• Experience designing and implementing training and upskilling programs
• Proficiency in leveraging technology and data analytics to drive operational improvements
• Proven experience in insurance operations, ideally within executive or financial lines
• Strong leadership skills with a track record of managing high-performing teams
• Proactive, solutions-oriented mindset with the confidence to make independent decisions and challenge the status quo
• Strong communication, collaboration, and organizational skills
• Detail-oriented with a commitment to operational excellence and continuous improvement
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Passion for innovation, digital transformation, and continuous improvement
• Ability to travel, as needed
• Highly motivated with a positive, outgoing personality
• Entrepreneurial spirit and service mentality
• Resourceful, passionate, and technology-forward thinker
• Comfortable in a fast-paced, deadline-driven environment

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

 For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $91,000.00 to a maximum of $171,100.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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