Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

The UWE Operations Supervisor plays a pivotal role in supporting the business strategies and operational excellence of the Commercial & Executive Division. This position combines hands-on operational responsibilities with people leadership, maintaining a partial production load while driving team performance, process optimization, and a culture of continuous improvement.  Looking for someon in the NJ/NY area or fully remote.

What you will do for C&F:

• Lead and Develop High-Performing Teams:
  Effectively manage, coach, and inspire a team by overseeing time off requests, timesheet approvals, workload allocation, and task distribution to maximize productivity and engagement.
• Drive Operational Excellence:
  Ensure strict adherence to SLAs, accuracy standards, and compliance requirements, while continuously seeking opportunities to streamline processes and enhance service delivery.
• Foster a Collaborative Culture:
  Promote an open, communicative, and inclusive team environment through regular one-on-one meetings, monthly retrospectives, and transparent feedback mechanisms.
• Performance Management & Development:
  Set clear objectives, conduct quarterly CITE reviews and annual performance evaluations, and support ongoing professional development for all team members.
• Training & Knowledge Sharing:
  Oversee, develop, and deliver training programs and documentation for both team members and Underwriting partners, ensuring knowledge transfer and operational consistency.
• Regulatory & Reporting Compliance:
  Oversee compliance with Bureau, DMV, and third-party reporting requirements, ensuring all policy transactions are rated, booked, invoiced, and issued accurately.
• Quality Assurance Leadership:
  Champion the Quality Assurance Program (QAP) for the team, driving a culture of accountability and continuous improvement.
• Problem Solving & Escalation:
  Respond to inquiries, research solutions, and escalate issues as necessary to ensure timely and effective resolution.
• Data-Driven Decision Making:
  Create and analyze ad hoc reports using reporting applications to inform operational decisions and support business objectives.
• Agile Ways of Working:
  Ensure the team operates according to agile principles, including daily stand-ups, monthly retrospectives, and active participation in guilds.
• Cross-Functional Collaboration:
  Participate in weekly BSG Stand-Ups and collaborate with other leaders to align on best practices and drive division-wide initiatives.
• Special Projects:
  Lead or contribute to special projects as requested, demonstrating flexibility and a proactive approach to evolving business needs.

What you will bring to C&F:

• Experience:
  Bachelor’s Degree and  5+ years of commercial lines progressive experience, with a proven track record in operations and team leadership.
• Attention to Detail & Decision-Making:
  Strong analytical skills and the ability to make sound, independent decisions in a fast-paced environment.
• Process & Innovation Mindset:
  Ability to follow established guidelines and best practices, while also identifying and implementing process improvements and new tools.
• Exceptional Communication:
  Excellent customer service and communication skills, with the ability to engage effectively at all organizational levels, both in-person and virtually.
• Compliance & Risk Management:
  Demonstrated ability to comply with and monitor departmental policies, quality review authority levels, and C&F’s risk management controls.
• Technical Proficiency:
  Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems.
• Flexibility:
  Willingness and ability to travel as needed.
• Leadership Attributes:
  Highly motivated, positive, and outgoing, with an entrepreneurial spirit, strong service orientation, and the ability to thrive in a dynamic, fast-paced environment.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

 For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $43,800.00 to a maximum of $82,400.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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