Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025 Great Place to Work^® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

HR Generalist

Information about this Division and Line of Business:

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of A&H demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

Travel Insured International (TII) is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the A&H division, TII provides travel protection plans to help each individual travel confidently. TII is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Information about the Role and Team:

The HR Generalist provides high-quality recruitment and generalist support to the business and employees as part of the HR Team within the Accident & Health (A&H) Division at Crum & Forster (C&F).  This position reports to the Director, HR, with a dotted line to our Director, HR for TII. 

This role is accountable for a combination of full cycle hourly recruiting and generalist responsibilities.  You will work closely with the A&H HR Team and Corporate Talent Acquisition to deliver value-added service in support of business and division goals with a focus on HR Operations. Your contributions will help drive a wide variety of employee initiatives and programs in support of C&F’s People and Culture initiatives.

The ideal candidate has demonstrated results in high volume hourly recruiting and retention as well as a desire to develop their HR knowledge and experience, including in areas of employee engagement and support.  The HR Generalist is a key contributor committed to ensuring a positive employee experience in a fast-evolving organization. The HR Generalist ensures that A&H hires great people who contribute to our healthy culture and want to grow their careers with us.

This role is located in our Glastonbury, CT office on a hybrid schedule. Typically, this role is in the office 2-3 times per week with members of the A&H HR Team.

What you will do:

This position will have two broad areas of responsibility, Recruiting and HR Operations in a generalist capacity:

Recruiting:

• Full cycle recruiting for high volume non-exempt positions, including maintaining a pool of viable candidates and managing evergreen requisitions. The amount of time dedicated to recruiting will vary from an estimated 40-80% of time depending upon requisition count and class size.
• Responsibilities include but are not limited to sourcing, screening, interviewing, providing constructive feedback and insights to the hiring manager and HR Team, extend job offers and negotiate terms and conditions.
• You will be a key contributor to ensuring that A&H hires great talent who fit our culture and want to grow their careers with us as measured through retention.
• Dedicated to providing a positive and engaging candidate experience throughout the recruitment process demonstrating a high level of customer service.
• Gain strong knowledge and understanding of TII’s business (products, markets), and collaborating with business leaders to support their hiring needs
• Close coordination with Corporate TA to ensure consistent candidate experience, including actively participating in corporate TA meetings, TA meetings with the business, and maintaining open requisition reporting

 HR Generalist Support:

• Engage regularly and directly with employees as HR’s first point of contact. Work both independently and in a team environment and establish good rapport with all levels of the organization. 
• Manage TII Workday entries on a regular basis with a steady volume of processing. This includes reporting changes, title changes, promotions, org changes and other employee actions and follow up processes. Provide backup as needed for entering various employee data changes with accuracy and timeliness
• Coordinate with Compensation and HRIS teams to ensure completion of Workday changes and troubleshoots any processing issues.
• Assist and advise TII employees on routine matters including but not limited to general benefits inquiries, disability leaves, FMLA, payroll matters and policy questions.
• Acclimate new hires to the business via onboarding activities and periodic check-ins.
• Assist in A&H specific programs/projects such as Job Descriptions refresh, summer internship program, employee events and activities, TII intranet posts and employee communications
• Provide guidance to employees and people managers on time and attendance matters. Consults with Payroll, when needed.
• Assist HR Leaders in coordination of performance management and talent development activities, employee engagement, diversity and inclusion programs and other initiatives from Corporate HR
• Completes assignments accurately, demonstrating interest, pride, and accountability in all areas of responsibility
• May provide data/reports on bi-weekly, monthly and periodic basis
• Ensure compliance with current procedures and alert HR Director and/or Leadership of concerns. Performs other related duties as assigned in support of business and division HR goals
• May support Employee Event Committees.
• Performs other related duties as assigned in support of business and division HR goals.

What YOU will bring to C&F:

• Excellent communication skills, written and spoken; the ability to communicate with all levels of the organization
• Sense of urgency and ownership; thrives in a fast-paced, results-oriented environment
• Ability to prioritize and shift priorities frequently
• Model appropriate behaviors including professionalism and diplomacy; maintain composure and approachability under stressful conditions
• Exceptional attention to detail, organization, and time management skills
• High level of initiative and able to work independently with minimal supervision
• Strong problem-solving, independent judgement and critical thinking aptitude. Comfort with ambiguity, where they may not be a defined outcome or solution
• Ability to handle sensitive information with utmost discretion
• Knowledge of related employment law and best practices
• Team player comfortable operating in a matrixed and decentralized organization
• Flexibility/adaptability to changing process, circumstances, scheduling, etc.
• Desire for continuous improvement and learning opportunities for own professional development and further contribution to the organization.

Requirements:

• A bachelor’s degree or equivalent relevant experience is required.
• A Human Resources Management degree or HR certification is preferred.
• A minimum of 2+ years’ recruiting experience in a corporate setting is required. Experience with Call Center, Claims or high volume preferred.
• Intermediate to Advanced proficiency in Microsoft Office Suite: Excel, SharePoint, Word, Outlook, PowerPoint is required.
• Proficiency with HRIS, ATS systems and various applications. Workday is strongly preferred.
• Intermediate proficiency level updating, creating and preparing reports in MS Excel is required (pivot tables, basic formulas, data validation, creation of charts)
• Presentation and public speaking skills for competent and clear delivery of information.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $53,500 to a maximum of $78,400. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.