Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work^® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

Information about the Role, Line of Business and Team:

The A&H Division Internal Marketing & Communications team is looking for a Director of Internal Marketing & Communications to expand our critical efforts to educate and unite our teams around the Division’s  goals, mission and vision. In this role, you will report to the AVP of A&H Internal Marketing & Communications and work closely with the Executive, People & Culture and dedicated business unit teams to develop strategies and content that drive employee understanding and engagement, ultimately providing the clarity and context needed for employees to excel at their jobs and love the company they build their careers around. You will manage our communication channels and plans and play a supportive role in varied high-impact projects.

Our ideal candidate will be a skilled writer and storyteller that has strong content strategy and stakeholder management skills as well as an eye for graphic design along with an ability to build workable files.

What you will do:

• Support and contribute to division-wide internal communications strategy and tactical execution, working cross-functionally to ensure employees are informed, engaged, and feel connected to our culture, mission and vision
• Bring a proactive, creative, out-of-the-box flare to a wide range of service requests that will benefit and grow from your in-depth assessment of and your ultimate communications plan recommendation and organized management
• Bring clarity of intent through meticulous project management and open collaboration with stakeholder clients
• Support the AVP of Internal Marketing & Communications in partnering with senior executives to produce our quarterly Town Hall events, Quarterly Business Reviews and other strategic meetings-- driving the calendar, collection and preparation of all content as well as management of all phases of rehearsal through each live production, recap to our intranet and collection and assessment of related metrics
• Collaborate on and deliver strategic counsel to stakeholder clients to help them communicate with clarity, thoughtfulness and impact and in consideration of the varied roles and appetite of the employee community
• Collaborate with the People & Culture team (our biggest stakeholder) to plan and execute division-wide initiatives in conjunction with our Events team when applicable
• Apply a campaign-style mindset, measuring engagement consistently for continuous improvement and assessment
• Own the content and execution as well as scale of our intranet platform to make it easy for employees to stay informed and engaged
• Co-create feedback loops and metric analysis to get an accurate picture of how employees are receiving information and how well that information is being absorbed
• Collaborate with the wider Marketing & Communications team to distill and distribute engaging education-style stories around A&H external/product initiatives in a way that piques curiosity, compounds understanding, and fuels innovation among our internal clients
• Other duties as assigned

Please note: Candidates will be asked to provide writing samples and will also be required to complete a communications exercise.

What YOU will bring to C&F:

• Exceptional writing, editing and proofreading skills, as well as an ability to craft clear and compelling content from complex ideas
• An eye for design with exceptional attention to detail
• A creative and optimistic approach to change, ambiguity and challenge in the name of service
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. Monday.com proficiency a plus
• Proven experience building relationships cross-functionally and managing multiple, decentralized stakeholders
• Consultant and collaborative mindset with a strong client focus, able to ask probing questions and offer effective communication solutions to business needs
• A persuasive and empathetic communicator with excellent presentation skills
• A positive, respectful, flexible and empathetic attitude to working with a growing and diverse team

Requirements:

• A bachelor’s degree (or equivalent experience) and 10+ years of relevant work experience
• Understanding of quality graphic design along with a basic ability to create design files
• Insurance and/or financial industry knowledge a plus
• Experience with using a range of internal communications tools and platforms, such as Monday.com, Constant Contact, Intranet Platform(s) (Workvivo a plus), Brand Folder, SharePoint and others

#LI-MS

#LI-HYBRID

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $105,800 to a maximum of $155,100. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.