Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Travel Insured International, a Crum & Forster company, is hiring a Senior Reporting & Analytics Manager on our Product, Analytics and Underwriting (PUA) team.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. 

Travel Insured International (TII), is seeking a hands-on Senior Reporting & Analytics Manager, to lead our growing reporting and analytics function. This individual will manage and mentor data scientists/reporting analysts while also directly producing high-impact reporting, dashboards, and insights that drive decision-making across the organization.

This leader will partner with business units—including Customer Service, Claims, Complaints & Appeals, Sales, Account Management, Marketing, Product Development, Finance, Underwriting and IT Portfolio Management—to ensure reporting outputs are accurate, timely, and actionable. This role requires a blend of strategic thinking, strong technical expertise, and the ability to dive deep into the details.

This role has 2 direct reports.

What you will do for C&F:

• Lead, coach, and develop a team of data scientists/reporting analysts, ensuring continuous growth in technical and business acumen.
• Serve as a “player-coach,” balancing people management with hands-on data analysis and reporting production.
• Translate business requirements into effective reports, dashboards, and data models that provide clear insights. Serve as the subject matter expert and liaison between business stakeholders and technical teams. Design, build, and maintain reporting dashboards and KPIs to measure performance across multiple functions (Operations, Sales, Underwriting, Finance, Product, and Marketing).
• Support the development, governance and testing of data warehouse utilizing Microsoft Azure. Design warehouse additions that follow industry standard dimensional modeling techniques. Handle our most complex warehouse projects.
• Establish reporting standards, templates, and processes to improve consistency and quality across outputs. Including management and Reporting & Analytics backlog inventory reporting to ensure delivery turn-around times.
• Establish communication strategy to effectively communicate with stakeholders, including leadership, providing regular updates on progress and prioritization.
• Recommend process improvements and automation opportunities to improve efficiency and scalability of reporting.
• Utilize industry best practices, techniques and standards. Continuously participate in training to maintain proficiency and stay current.

What you will bring to C&F:

• A bachelor’s degree in business, analytics, data science, finance, or related field is required. A master’s degree is preferred.
• 8 years of progressive experience in a reporting, analytics, or business intelligence role is required
• 2 years of experience managing others is required.
• Advanced proficiency in data visualization and BI tools (Power BI, Tableau, or similar) is required.
• Strong SQL skills and familiarity with data modeling, ETL processes, and data warehouses is required.
• Exceptional communication skills with the ability to translate complex data into clear insights for non-technical stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Insurance, financial services or travel industry experience preferred
• Drive and ability to dig into data while also setting direction for the team. Focused on delivering insights that drive meaningful actions.
• Ability to manage multiple workstreams concurrently with consideration for prioritization, complexity, influence, and levels of involvement required to advance initiatives.
• Exceptional communication skills & stakeholder management. Can bridge the gap between technical teams and business leaders.
• Strong organizational and problem-solving skills, as well as exceptional attention to detail
• Capable of working across complex, decentralized organizations. Establishes scalable processes and reporting standards to support TII’s continued growth.
• Easily adaptable to changes in business processes, work priorities, and work environment
• Desire and ability to quickly learn and apply new concepts, as well as processes and behavior

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

 For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $95,600.00 to a maximum of $179,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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