Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

This position is in the Claims Litigation Management Team within Corp Enterprise Risk Mgmt.  Interacting with all C&F companies, law firms and claims vendors; this individual will understand and convey the company’s objectives within litigation guidelines, policies, procedures and billing practices. Will manage and coordinate requests, reviews and projects pertaining to the Law firms, the Legal bill review platforms, and other litigation and vendor management needs as directed by the Vice President of Claims Litigation Management.

What you will do:

This person will serve as a primary point of contact for the management of the day to day operations of Legal Management services. Will manage the litigation professional staff to ensure law firm and vendor adherence to litigation management and billing guidelines and panel protocols.

Legal Vendors

• Manage the processes involved with law firms as they pertain to invoices, E-Billing vendor and claims staff as well as serve as a liaison between law firms, E-Billing vendor and claims staff.
• Delegate, Coordinate and Resolve questions related to law firm and E-Billing vendor functions such as adherence to litigation management and billing guidelines and appropriateness of law firm staffing changes.
• Act as the primary point person for communications and information flow to the regional and department managers concerning E-Billing vendor and management of their appropriate billing platforms.
• Assist or delegate to staff colleagues and claims staff questions pertaining to adherence to litigation management and billing guidelines.
• Assist Vice President of Claims Litigation Management with projects related to panel vetting, approval and review.
• Act as mentor to the Legal Services Group.

Metrics /Reports and Financials

• Working with the Vice President of Claims Litigation Management manages the gathering of reports and metrics associated with legal bill review results, law firm and other claims vendors spend and performance, as requested, on both monthly and ad hoc basis, this may include projects with the Vice President of Claims Litigation Management.
• Conducts audits of the legal bill review services and related vendors, as requested, on a scheduled basis and shares findings along with providing suggestions for areas of improvement.

What you will bring to C&F:

• When needed or assigned, review of legal Invoices as defined with Best Practices and Litigation Management guidelines.
• Participates in or manages project work, and other duties as assigned by the Vice President of Claims Litigation Management.
• Participate in training to claims staff on the online legal bill review platforms.

Education/Experience

• A bachelor’s degree or equivalent experience required
• 8+ years of related experience required
• Experience working within legal bill review systems required.
• Strong organizational, management and project management skills preferred. 
• Experience with claims litigation management of law firms and/or vendors preferred.
• Demonstrated ability to communicate and collaborate with both internal stakeholders and external vendors across all levels.
• Willingness to obtain training as it pertains to daily responsibilities.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $74,900.00 to a maximum of $140,700.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.